Welcome to Calea's Biosimilars Patient Journey: An introduction to the service.
This video is created especially for service users and highlights how Calea provides comprehensive support throughout the biosimilar treatment journey.
Calea at a glance
Meet some of the many people who are dedicated to making sure you get the homecare service you deserve
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Patient Services Team
Our Patient Care Coordinators are the people who you’ll be speaking to most regularly, and they really do what their job titles say! They’ll liaise with you about your orders, your stock levels and deliveries on a regular basis to make sure you have everything you need to manage your treatment. Committed to ensuring every patient receives the highest standard of care, the Calea Patient Care Coordinators really do put the ‘heart’ in the heart of homecare.
Nursing Team
If your hospital team asks our nursing service to train you (or a carer) to manage your biosimilar treatment yourself, you’ll meet one of our nurses. Our specialist nursing team are very experienced and are used to supporting patients. They are on hand to make sure you are comfortable with self-managing your treatment and there’s also a 24-hour helpline, so you've got access to our nurses whenever you need them. You may receive additional support if your hospital team think it's necessary.
Pharmacy Services
We have a dedicated team of pharmacists, technicians, and dispensers. Not only does the team handle all the dispensing and checking of your prescriptions, but they also work closely with hospital teams to ensure your treatment regimen is best suited to you. Biosimilar regimens can be complex, so our team is here to make sure everything is accurate and compatible. Our pharmacists carefully check the details to ensure your therapy is right for your body’s needs.
Delivery Drivers
Calea partner with a delivery company who provide a reliable and courteous homecare service through a team of trained professional drivers. You'll be allocated to a team of regular drivers, so the faces will become familiar. Our drivers don't just drop off your supplies, they can also help with unpacking and storing your delivery to make it easier for you. They really will go the extra mile.
patient satisfaction across all service areas (2024 patient survey)
Your feedback
Calea is committed to continuous improvement, so it's useful to get feedback from the people who use our services, whether it be positive or not. Use the link below to tell us what you think about the Calea service.
Need support or additional information that isn't urgent? Please get in touch using the link below where you'll find information on how to contact us. We always aim to respond to queries as quickly as possible.