Our management and reporting systems can be adapted to meet local needs. To maintain consistency and allow for direct comparisons, service levels and cost efficiencies are measured by company key performance indicators (KPI’s). We regularly review our procedures and Patient Management System (PMS) to assess the following:

• Compliance monitoring
• Incident reporting
• Real-time patient visit reports provided by Calea Nursing Team
• Financial reports
• Tailored audits
• Local and national patient satisfaction surveys