What to do if

• …the delivery date is unsuitable?
• …I have to go to hospital unexpectedly on a scheduled delivery date?
• …If I run short of supplies before my next delivery?
• …my prescription is changed?
• …my pump malfunctions?
• …I have a power failure?
• …my fridge malfunctions?
• …the fridge door has been left open?

…the delivery date is unsuitable?

Contact your Patient Care Co-ordinator to re-schedule a convenient delivery date.

…I have to go to hospital unexpectedly on a scheduled delivery date?

Contact your Patient Care Co-ordinator as soon as possible, or ask someone to telephone on your behalf.

…If I run short of supplies before my next delivery?

It is important to calculate usage requirements to include back up stock on a monthly basis and advise you your Patient Care Co-ordinator when she contacts you to discuss your requirements.

However, if you are running short of ancillaries please contact your Patient Care Co-ordinator who will arrange for additional supplies to be delivered. Please note a parcel courier may carry out this delivery.

Consequently the delivery will not be unpacked for you; the packaging can be removed on your next scheduled delivery by your regular driver.

…my prescription is changed?

Your hospital will inform us of any changes to your regimen, please check with your Patient Care Co-ordinator

…my pump malfunctions?

Contact Calea as soon as possible on 0800 121 8300 where troubleshooting advice will be given by a Calea Nurse.

…I have a power failure?

If you do have a power failure then please ensure you keep your fridge door closed to maintain the optimum temperature for as long as possible. Your parenteral nutrition will remain stable as long as it remains within the normal temperature range of between 2°C and 8°C. Please contact Calea for advice.

…my fridge malfunctions?

If the temperature falls outside the normal temperature range of between 2°C and 8°C, it will NOT be suitable for use.

Contact Calea as soon as possible on 0800 121 8300

…the fridge door has been left open?

Contact Calea as soon as possible advising on date and time the problem was noted and current temperature of fridge to enable a decision on the effect this may have on the stability and suitability of the product.