A Patient Led Service
Calea offers assurance of the highest quality of care for the patient.
Our rigorous quality control and clinical governance procedures ensures that all our patients receive the very best and safest standards of care
Calea is committed to providing services that are aligned with NHS initiatives and has developed its strategy to work hand-in-hand with the NHS to ensure excellence and quality of care for all.
Calea’s Clinical Governance programme includes:
- Our service levels are continuously monitored against agreed quality standards
- We welcome formal audit and regularly seek patient and customer feedback to develop our service
- Our KPI generation/incident management system ensures that any issues that may have an impact on patient’s safety, confidentiality or treatment are identified and resolved immediately with robust preventative action being taken
Continuing professional development
Thorough recruitment and selection polices ensure that we employ only the best people to produce a high quality service. Regular staff appraisals, professional development programmes and staff retention initiatives encourage continuity of staff and service
The Fresenius Kabi and Calea UK Clinical Governance policy is a framework which supports continuous improvement in the quality of our services and products. This safeguards our high standards of care by creating an environment in which excellence in clinical care can flourish.