Our philosophy has always been to put patients first, enabling them to benefit both physiologically and emotionally from receiving their medical treatment at home. The relationship with patients is a partnership upon which our business ethos is based. Partnership being one of the cornerstones of our practices alongside service provision, understanding healthcare needs and the on-going support required.

We believe that every patient has the right to receive effective, personal homecare that is based on their individual needs. Patients with on-going healthcare needs are allocated a dedicated patient care co-ordinator and delivery driver which enables them to build a strong relationship ensuring continuity of care. The expertise provided by the Patient Services Team focuses on the needs of individual patients.

We believe it is vital to incorporate the views of patients and carers into our service developments. Regular patient satisfaction surveys, completed at a local and national level enable us to respond to suggestions of service improvements.

Homecare services we provide ensure the following benefits to patients at home:

• Individually tailored care packages
• Reduced stress and inconvenience of travelling to hospital appointments
• Helps families to feel involved
• Improved patient compliance as a direct result of being more in control of treatment
• Improved patient and family quality of life
• Promotes a patient-led NHS